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Frequently Asked Questions:
Is it safe to order online?
You bet! The Furniture Butler employs Authorize.Net, the World Leader in credit card encryption and processing. Our secure server scrambles your credit card and shipping information utilizing SSL encryption technology. You can feel safe using our online checkout. If you have reservations ordering online you can of course send your payment by mail or order over the phone toll free, 800-730-5381.
Who is The Furniture Butler?
We at The Furniture Butler have more than 30 years of experience in the furniture business. Our goal is ultimate customer satisfaction. With more than three decades of experience in the Retail/Wholesale/Distribution of fine quality home furnishings, we feel confident in achieving this goal.
What is your "Best Price Guarantee"?
The Furniture Butler is dedicated to offering you the best price possible on your furniture purchase. We offer a 110% low price guarantee! Please alert us of a lower price from any authorized internet dealer and we will credit you 110% of the difference at the time of purchase. Lowest price guarantee excludes closeouts, out-of-stock items, and discontinued items as well as membership stores, mass merchants and auction sites. Please note the delivered price on items. Many online stores may carry an item at a lower price but charge more for shipping. Most of our items are delivered to your door, not " curbside" or " back of truck ". They may also charge for tax. We don’t. (except for the state of WA) Of course there is more to a purchase than the price. We are confident you will be 100% satisfied with the service from The Furniture Butler.
The Furniture Butler reserves the right to refuse a match for incorrectly displayed prices on our competitors website.
Are the pictures on the website accurate?
The Furniture Butler uses the best high resolution photos available. We strive to make every picture a true representation of the product you will receive. However, color images can vary depending on your monitor settings, monitor type, age, video card differences and personal preferences. Please keep in mind that wood finishes can vary in color with each production run. Measurements listed are accurate within tolerances. Some dimensions may be rounded off. Occasionally they may vary slightly from the delivered product. Please contact customer service if color and dimensions are critical and we can assist you. Many times we can send color swatches of fabrics or leathers.
We are not responsible for minor color and dimension variations. All returns are subject to our return policies.
What options do I have for payment?
The Furniture Butler accepts American Express, Visa, MasterCard and Discover card. We also accept payments through PayPal and Google Checkout. If you would like we also accept personal checks and money orders.
How do I pay by check?
To pay by check, simply add the items you want to purchase into our online shopping cart. Click the "View Cart" button and type in your name and address. Then click on the "Update" button. Simply print out the web page and mail it to us with your check at the following address;
The Furniture Butler
c/o Pacific Furniture Enterprises LLC
218 Main St. #157
Kirkland, Wa 98033
Please make checks or money orders payable to: Pacific Furniture Enterprises, LLC
When does my credit card get charged?
For items that are in stock, you credit card will be charged upon order. We have a "Pre-pay" policy to protect ourselves from fraudulent orders and to allocate the item to you from the warehouse. We want to " put your name on it" to reserve your item for shipment. If your furniture item is out of stock and back ordered for more than 30 days, you will be initially charged 50%, with the balance charged upon shipping.
Do you charge sales tax?
We do not charge sales tax for any order delivered outside of the state of Washington.
Do you have a store?
The Furniture Butler utilizes numerous warehouses around the country. We do not have a physical store front. Selling online is the most efficient business model. This model allows us to offer a much larger selection and better prices than any retail store.
How long will it take to receive my order?
Items that are in stock will usually ship within 3-7 days. You can anticipate arrival at the final destination 3-7 days after ship date for FedEx/UPS shipments and 1-3 weeks on truck, LTL shipments. We will send you tracking numbers via email after your items ship. You will be able to track the item though the shippers' website right to your door.
Items that are made to order will require longer lead times and are noted in the product description.
How will my furniture ship?
Most items will ship via FedEx or UPS ground. FedEx/UPS will in most cases delivery directly to your doorstep. They will not notify you prior to delivery. If your furniture purchase is large, heavy or bulky your items will ship by truck and you will be contacted before delivery to schedule a delivery appointment. You will need to be present to inspect the carton and sign for the delivery.
How do you handle truck deliveries?
Common carrier truck deliveries are performed by a trucking company contracted by The Furniture Butler. In most cases our Delivery Trucks have a liftgate for lowering your product to the ground and placing it in the first dry area. This is usually the front porch or driveway or up to your front door if no steps are involved. Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are performed Monday through Friday between 8-4. After hours or weekend deliveries can be arranged for additional fees. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. If an appointment is scheduled it is important to be there for the delivery. Please be available to accept your delivery in a timely manner additional fees will be incurred for storage.
An attempted delivery fee will be incurred if nobody is home for the scheduled delivery. A variety of levels of inside delivery, " White Glove" service can be arranged, please contact us at support@furniturebutler.net for details.
Please be ready to accept the delivery in a timely fashion. Failure to accept delivery can result in storage fees.
Can I get an inside or White Glove delivery?
Yes you can. We have an arrangement with a nationwide "White Glove Delivery" service. They will be glad to set-up a time to deliver and assemble your furniture right in your home. Contact us at support@furniturebutler.net and we will set this up for you.
What is White Glove Inside Delivery?
White Glove Delivery is the most worry free way to have your furniture delivered.
You choose the room and our delivery experts will deliver your new furniture right where you want it!
They can even unpack, assemble your product and cart away packing materials. It couldn't be easier or more convenient. Please call us for a quote on your order.
White Glove Delivery Service is available in most areas within the Continental US.
What about assembly?
Much of our furniture is assembled, but some of it is quick and easy to assemble. Common tools needed for assembly are, an adjustable wrench, screwdriver and hammer. If you would like professional assembly with your delivery, contact customer service and we can arrange for White Glove Delivery.
What Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty. Most manufacturers warranty their products against defects for 1 year. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.
Who Handles Customer Service?
Our goal at The Furniture Butler is to carry quality products and deliver them in perfect condition. If you need service on furniture, we will do everything we can to help you. Contact us at support@furniturebutler.net with any service or product questions you may have. We will do everything we can to make sure you are satisfied.
Our trained Customer Service Agents are ready to assist you with any question, no matter how small.
During times of heavy call volume you may need to leave a message. Please do. We actually do return phone messages. Usually within 30 minutes during business hours.
What if My Shipment Arrives Damaged?
We make every effort to package your items to prevent damage in transit. However, in the event of damage please save all original packaging and notify us immediately. If possible open the carton and inspect your item before signing for delivery with the driver. Delivery drivers are required to wait while you open and inspect any carton that shows damage to the outside. Many times the product in the carton is not damaged due to our superior packaging. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. In the event you receive a shipment with concealed damage a report must be made to The Furniture Butler AND to the shipper within 24 hours of the delivery. Pictures are required in the event of hidden damage. Notify us and we will work with you to get the items repaired or replaced or returned if replacement or repair is not available. If you receive a shipment that has obvious severe damage to the contents, refuse the shipment from the shipper and notify The Furniture Butler immediately. We will rush a replacement to you at no additional charge as soon as we receive the damaged item. However, if your shipment has multiple boxes, refuse only those boxes that are damaged. Make the refusal notations on the delivery receipt and contact us to facilitate the replacement. In some instances the shipper will not require the damaged item to be returned. In these cases you will be responsible for disposal of the defective item.
If you receive a shipment from FedEx or UPS and the box looks damaged, please take a photo of the box before opening. In most cases due to the excessive packaging, the product inside is unharmed. If in fact the contents are damaged please take photos and send them to us at support@FurnitureButler.net . We will respond promptly and arrange for a remedy that is satisfactory to you.
What is the Cancellation Policy?
We try to get your furniture product shipped as quickly as possible. If we are able to cancel your order before it is scheduled for shipment, there is not a charge for the cancellation. You will receive a 100% refund. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. Most returns will be subject to a 10% restocking fee. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please contact as soon as possible at 800-730-5381 or support@furniturebutler.net.
Some items are made to order. These items cannot be cancelled once the order is placed. This information will be noted on the product page in the details.
What is the Return Policy?
At the Furniture Butler we want you as a lifelong customer. Customer satisfaction is number one.
If for any reason you are unsatisfied with your purchase you can return or exchange it within 30 days of delivery. Returned items must be new and in an unused condition. Items assembled or burned (fireplaces) cannot be returned. You are responsible for shipping charges, both ways as well as a 10% restocking fee on many items. A few of our vendors are excluded from our return policy and a few lower priced items may not be reasonable to return due to the high proportion of freight costs in the price. Exchanged items will incur round trip shipping charges but the 10% restocking fee will be waived. To exchange or return items please contact us at 800-730-5381 or support@FurnitureButler.net. We will issue you return instructions and a RMA (return merchandise authorization). No returns will be accepted without an RMA. Since our products are shipped from different warehouses around the country it is extremely important to contact us for the proper address. Any returns sent without a RMA or to the improper address cannot be accepted. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 30 days from the ship date. Your credit card/PayPal account/Google account will be refunded once the manufacturer receives and inspects the returned item. This can take 2-10 days.
What manufacturers do you carry?
2-Day Designs, Altra, Ameriwood, Anthony of California, APA Marketing, Arteriors, Arts and Crafts, Bailey Street, Bernards Furniture, Bradley Brand, Butler Specialty, Cal Lighting, Concept Housewares, Cooper Classics, Cramco Furniture, DHP Furniture, Dorel, Diamond Sofa, Elite Products, Eon Furniture, Furnitech, Golden Oak, Hillsdale Furniture, Inmodern Furniture, Innovex, Intercon Furniture, Jasper Cabinets, Jofran Furniture, Kenroy Lighting, Legare, Leick Furniture, Leslie Dame Storage, Ligo Products, Linon, Lumisource, Mac Motion, Nova Lighting, Parker House, Plateau, PrePac Mfg., Pure Flame, Real Flame, Ridgeway Clocks, Riley Holliday, Rissanti, Southern Enterprises, Signature Home Furnishings, Simons Futons, Big Tree, Sitcom, Sunpan, Spring Air, Sunrise Importer, TransDeco, Ultimate Accents, Unique Arts, Uttermost, Venture Horizon, Spartak, Walker Edison, Welton USA, Winsome Wood, Zuo Modern
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