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Customer Care
Contact Customer Service
Customer service can be contacted via email at support@FurnitureButler.net or during business hours at 800-730-5381. We strive to respond to emails within 1 hour during business hours. However, during times of high customer service volume please allow up to 8 hours for a reply.
Business hours:
Mon-Fri 7:00am - 7:00pm
Sat-Sun 8:00am - 6:00pm
All times are Pacific Time.
During times of high call volume you may be prompted to leave a message. Please do! We actually do return phone messages, usually within 15 minutes during business hours.
A message can always be left after hours and we will return your call promptly the next business day.
Security
In the course of using The Furniture Butler web site we may ask you for your e-mail address, postal address, telephone number and your credit card information (if you place an order).
Information obtained at our site is encrypted to ensure your security. Our Check out software Authorize.Net is the industry leader in credit card processing. Authorize.Net uses State of the Art, industry-standard, SSL (Secure Sockets Layer) technology to ensure that your information is encrypted. Our site is also protected by SSL Certificate issued by industry leader GoDaddy. We do not and will not further access any credit card information you provide. Your credit information will not be shared with any company and will be used for the sole purpose of processing your order.
Shipping Policy
Shopping on the internet is fast and convenient. We at The Furniture Butler know that waiting for your purchased items to be delivered is the hard part. We make every effort to process and ship your order as soon as possible. Check in the product details for specific availability of your item. Most items that are in stock can be shipped out in 3-7 business days. White Glove Delivery items may take 7-10 business days to ship out. Items will be shipped via FedEx, UPS or Special Furniture Carrier( LTL). Please allow up to two weeks for delivery after ship date. Most truck deliveries will call for an appointment and will require a signature from somebody 18 or older. Please be ready to take delivery in a timely manner. Failure to accept a delivery schedule can result in storage fees. Deliveries are preformed M-F, 8:00-4:00. After hours and weekend deliveries can be arranged at additional cost. Shipments not delivered may incur daily storage fees. Most items on The Furniture Butler include FREE SHIPPING to most areas within the contiguous US. Remote areas and most islands will require additional shipping charges. All items are available to ship to Canada and are noted accordingly on the item page. Shipping to the Yukon and Northwest Territories requires a special quote. Shipping to Alaska and Hawaii is possible on many items. Please call customer service, 800-730-5382 for a rate quote.
Cancellations
Our goal is to get your product shipped to you in the most expedient fashion. If for any reason you should choose to cancel your order, we will make every effort to do so. Most of our items ship directly from the manufacturer to you. Upon receiving a cancellation request we will contact the manufacturer to confirm that your order has not been shipped. Once we have confirmation that your order has been cancelled we will credit your account with a 100% refund.
In the event that your order had already shipped please contact customer support at 800-730-5381 or support@furniturebutler.net for return instructions. Once your item is returned to the warehouse we will issue a refund less outbound and return shipping and a 10% restocking fee.
Some items are made to order. Once the order has been placed they cannot be cancelled. This will be noted in the description and detail on each item page.
As most items at The Furniture Butler ship free ( we pay the shipping ) to you, if you choose to return the item, you will be responsible for the cost of outbound shipping.
Requests to cancel your order can be accepted by phone at 800-730-5381 or emailing customer support at support@furniturebutler.net.
30 Day satisfaction guarantee
We will be pleased to arrange a return, exchange or replacement for any product with which our customer is dissatisfied. Returns will be refunded, minus round trip shipping and a restocking fee. Restocking fee will be waived on exchanges. All items must have a RMA (return merchandise authorization) from The Furniture Butler. All items must be in their original packaging. Items assembled, used or burned (fireplaces) cannot be returned. No exceptions.
Return Policy
If for any reason you wish to return a product, please follow the steps below;
1. Contact us via phone or email within 30 days of ship-date to notify us that you wish to return the item. Items that arrived with a defect or factory damage (shipping damage, please see below) will be replaced or repaired as promptly as possible and the defective item will be picked up as soon as arrangements can be made. There is no additional charge for replacing a defective item.
2. Please call customer service at 800-730-5381 or email us at support@furniturebutler.net . We will provide instructions and shipping information that you will need when the RMA is issued. Items returned without a RMA will not be accepted.
3. Since we offer Free Shipping you will be responsible for all shipping charges, inbound and outbound.
4. Most returns are subject to a 10% restocking fee.
5. Items returned must be in new, unused and resalable condition. Package the item carefully in its original packaging. Items are not accepted as returns without the original packaging. Items assembled cannot be returned.
6. The Furniture Butler will arrange all shipping. Our carriers will come directly to your home to pick up the item.
7. Please allow up to 14 days for the returned item to be inspected and for credit to be applied to your account.
8. No returns will be authorized after 30 days from ship-date.
9.Many lower cost items are very top heavy with freight in the price and my not be reasonable or economical to return.
Damaged or defective product
In the rare event that you receive a delivery with obvious damage to your shipment, please be sure to note it on the delivery paperwork when you sign and contact us as soon as possible at 800-730-5381 or at support@furniturebutler.net this must be done within 24 hours of delivery. It's important to note all carton defects, no matter how small. These can include, tears, holes, crushed areas, rub marks. If possible open the carton and inspect your shipment before signing for the delivery with the driver. If the carton shows any damage, the delivery carrier is required to wait while you open the carton and inspect. Because of the superior packaging of our products many times the carton can be damaged but the contents are not. If the carton and contents are obviously severely damaged, please refuse the shipment from the freight company and notify us. Important, if your shipment has multiple boxes, only refuse the damaged boxes. We will arrange for a replacement to be shipped out at no expense to you. We will take the quickest route to remedy the situation.
If you open the box and discover concealed damage or defective merchandise please contact us immediately. Please send us digital photos of any damage. Email the photos to support@furniturebutler.net . We will arrange for replacement parts to be shipped out promptly. If replacement parts or Professional repair are unavailable or are not an option we will send a new item at no charge. In some instances the shipper will not require the damaged item returned in these cases you will be responsible for disposing of the defective item. Choosing to return an item when a repair or replacement is available shall fall under our standard return policy and round trip shipping charges and a 10% restocking fee will apply.
Payment options
We offer payment by American Express, Visa, MasterCard, Discover and personal check or money order. To place on order with a check or money order, simply print out the shopping cart page, attach your check and mail to us at;
The Furniture Butler
c/o Pacific Furniture Enterprises LLC
218 Main St. #157
Kirkland, Wa 98033
800-730-5381
Please make checks payable to: Pacific Furniture Enterprises
Please be advised that your order can not ship out until the bank has cleared your check.
Back ordered items
Our items ship from a multitude of distribution centers. In accordance with our payment terms, items scheduled to ship within 30 days of the order date are charged full at the time of the order. Items out of stock and on back order are charged 50% at the time of the order, with the remaining balance charged at time of shipment.
If your order was charged in full at the time of purchase and it is beyond 30 days, please contact Customer Support for a current status and billing adjustment.
Low Price Guarantee
110% low price guarantee! Please alert us of a lower price from any authorized internet dealer and we will credit you 110% of the difference. This must be done at time of original order. Closeouts, discontinued, out of stock, and membership, mass merchant stores and auction sites are excluded.
Please note the delivered price on items. Many online stores may carry an item at a lower price but charge more for shipping or offer a lower level of delivery. All matches must be for the same level of delivery or higher. They may also charge sales tax. We don’t. (except for the state of WA). Price matches are determined by the final selling price in the competitors cart at checkout.
Of course there is more to a purchase than the price. We are confident you will be 100% satisfied with the service from The Furniture Butler.
The Furniture Butler reserves the right to refuse any match that we feel is incorrectly posted on our competitors website. |
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