Customer Care

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Customer Care

Contact Customer Service

Customer service can be contacted via email at support@FurnitureButler.net or during business hours at 800-730-5381.

Business hours:
Mon-Fri    7:00am - 7:00pm
Sat-Sun   8:00am - 5:00pm
All times are Pacific Time.

During times of high call volume you may be prompted to leave a message. Please do! We actually do return phone messages, usually within 15 minutes during business hours.
A message can always be left after hours and we will return your call promptly the next business day.

Security

In the course of using The Furniture Butler web site we may ask you for your e-mail address, postal address, telephone number and your credit card information (if you place an order).

Information obtained at our site is encrypted to ensure your security. Our Check out software Authorize.Net is the industry leader in credit card processing. Authorize.Net uses State of the Art, industry-standard, SSL (Secure Sockets Layer) technology to ensure that your information is encrypted. Our site is also protected by SSL Certificate issued by industry leader GoDaddy. We do not and will not further access any credit card information you provide. Your credit information will not be shared with any company and will be used for the sole purpose of processing your order.

Shipping Policy

Shopping on the internet is fast and convenient. We at The Furniture Butler know that waiting for your purchased items to be delivered is the hard part. We make every effort to process and ship your order as soon as possible. Check in the product details for specific availability of your item. Most items that are in stock can be shipped out in 3-7 business days. Items will be shipped via FedEx, UPS or Special Furniture Carrier( LTL). Please allow up to two weeks for delivery after ship date. Most items on The Furniture Butler include FREE SHIPPING within the contiguous US. Many items are available to ship to Canada and are noted accordingly on the item page. Shipping to Alaska and Hawaii is possible on many items. Please call customer service, 800-730-5382 for a rate quote.

Cancellations

Our goal is to get your product shipped to you in the most expedient fashion. If for any reason you should choose to cancel your order, we will make every effort to do so. Many of our items ship directly from the manufacturer to you. Upon receiving a cancellation request we will contact the manufacturer to confirm that your order has not been shipped. Once we have confirmation that your order has been cancelled we will credit your account with a 100% refund.
In the event that your order had already shipped please contact customer support at 800-730-5381 or support@furniturebutler.net for return instructions. Once your item is returned to the warehouse we will issue a refund less outbound and return shipping and a 10% restocking fee.

As most items at The Furniture Butler ship free ( we pay the shipping ) to you,  if you choose to return the item, you will be responsible for the cost of outbound shipping.

Requests to cancel your order can be accepted by phone at 800-730-5381 or emailing customer support at support@furniturebutler.net.

30 Day satisfaction guarantee

We will be pleased to arrange a return, exchange or replacement for any product with which our customer is dissatisfied. Returns will be refunded, minus shipping and a restocking fee. All items must have a RMA (return merchandise authorization) from The Furniture Butler. All items must be in their original packaging. No exceptions.

Return Policy

If for any reason you wish to return a product, please follow the steps below;

1. Contact us via phone or email within 30 days of ship-date to notify us that you wish to return the item. Items that arrived with a defect or factory damage (shipping damage, please see below) will be replaced or repaired as promptly as possible and the defective item will be picked up as soon as arrangements can be made. There is no additional charge for replacing a defective item.

2. Items that are being returned for refund must have an assigned RMA (Return Merchandise Authorization) number within 30 days of ship-date. Please call customer service at 800-730-5381 or email us at support@furniturebutler.net . We will provide instructions and shipping information that you will need when the RMA is issued. Items returned without a RMA will not be accepted.

3. Since we offer Free Shipping you will be responsible for all shipping charges, inbound and outbound.

4. Items returned must be in new, unused and resalable condition. Package the item carefully in its original packaging. Items are not accepted as returns without the original packaging. Items assembled cannot be returned.

5. The Furniture Butler will arrange all shipping.  Our carriers will come directly to your home to pick up the item.

6. Please allow up to 14 days for the returned item to be inspected and for credit to be applied to your account.

7. No returns will be authorized after 30 days from ship-date.

Damaged or defective product

In the rare event that you receive a delivery with obvious damage to your shipment, please be sure to note it on the delivery paperwork when you sign and contact us as soon as possible at 800-730-5381 or at support@furniturebutler.net. It's important to note all carton defects, no matter how small.  These can include, tears, holes, crushed areas, rub marks. If possible open the carton and inspect your shipment before signing for the delivery with the driver. If the carton is obviously severely damaged, please refuse the shipment from the freight company and notify us. Important, if your shipment has multiple boxes, only refuse the damaged boxes. We will arrange for a replacement to be shipped out at no expense to you. We will take the quickest route to remedy the situation.
If you open the box and discover concealed damage or defective merchandise please contact us immediately. Please send us digital photos of any damage. Email the photos to support@furniturebutler.net . We will arrange for replacement parts to be shipped out promptly. If replacement parts are unavailable or not an option we will send a new item at no charge. Items requiring replacement parts cannot be returned if a replacement part is available to remedy the situation. Damage claims cannot be processed after 30 days from delivery date.

Payment options

We offer payment by American Express, Visa, MasterCard, Discover and personal check or money order. To place on order with a check or money order, simply print out the shopping cart page, attach your check and mail to us at;

The Furniture Butler
c/o Pacific Furniture Enterprises LLC
218 Main St. #157
Kirkland, Wa 98033
800-730-5381

Please make checks payable to: Pacific Furniture Enterprises
Please be advised that your order can not ship out until the bank has cleared your check.

Back ordered items

Our items ship from a multitude of distribution centers. In accordance with our payment terms, items scheduled to ship within 30 days of the order date are charged full at the time of the order. Items out of stock and on back order are charged 50% at the time of the order, with the remaining balance charged at time of shipment.

If your order was charged in full at the time of purchase and it is beyond 30 days, please contact Customer Support for a current status and billing adjustment.

Low Price Guarantee

110% low price guarantee! Please alert us of a lower price from any authorized internet dealer and we will credit you 110% of the difference. This must be done at time of original order. Closeouts, discontinued, out of stock, and membership stores and auction sites are excluded.

Please note the delivered price on items. Many online stores may carry an item at a lower price but charge more for shipping. They may also charge for tax. We don’t. (except for the state of WA)

Of course there is more to a purchase than the price. We are confident you will be 100% satisfied with the service from The Furniture Butler.